Support

Digipup is made by a small indie studio, so a real human reads your email. Write to hello@brokenbit.app and tell us your iPhone model, your iOS version and what happened. Screenshots help.

Reminders are not arriving

• Open Settings > Notifications > Digipup and make sure Allow Notifications is on.
• Check that no Focus mode or Do Not Disturb is hiding them, and that Digipup is allowed in that Focus.
• Pals sleep when you do. Inside the sleep hours you set in Digipup, they will not nudge you.
• Still nothing? Open Digipup once, then toggle the pal's reminders off and on to reschedule them.

The widget is not showing

• Touch and hold the Home Screen, tap Edit (or the plus button), search for Digipup and add a widget in the size you like.
• If it says there is no pal yet, open the app and adopt one first, then touch and hold the widget and choose Edit Widget to pick which pal it shows.
• If it looks stale, open the app once so it can refresh. Restarting the iPhone fixes most stubborn cases.

Restoring purchases

The Unlimited pals unlock is tied to your Apple ID. On a new phone or after reinstalling, open Digipup, go to Settings and tap Restore purchases. Make sure you are signed in to the same Apple ID that bought it. Tips unlock nothing, so there is nothing to restore for them.

"My pet died"

We are sorry for your loss. It is on purpose: if you miss enough check-ins, your pal gets grumpy, then messy, then sick, and eventually dies, and that is permanent. There is no undo and no paid revive. You can adopt a new pal at any time (the Pet Killer badge is a little joke at your expense, and we are very sorry about it). Check-ins that you log in time keep your pal healthy, so reminders and the widget are the best defence. If you think the app made a mistake, for example after a time zone change, email us and we will look into it.

If the death scenes are too graphic, you can turn off Gore in Settings to swap the cartoon blood for smoke and stars.

Data and privacy

Your data lives only on your iPhone, so we cannot look up or recover your pets. See the privacy policy for details. To be removed from the Digipup beta waitlist, email hello@brokenbit.app.